Paid but not able to access create after trial ends
in progress
Derek Lee
Thanks for your patience - this fix has been released in version v4.1.4 on Monday, Oct 21, 2024! 🎉
Derek Lee
in progress
Working on a fix to be included in the next minor release. Will update soon with release details!
Richard Wilson
Derek Lee Thanks very much, Just for information, this is Rich, we had a really long chat at the UK drum show, The app is fantastic, if i can help in anyway let me know. cheers..
Derek Lee
Richard Wilson Thanks Rich! Yes, it was great meeting you at the UK Drum Show and thanks so much for your support! Happy to report I pushed a fix to Apple several hours ago so it will be released as soon as they approve it. 👍🏻 No need to wait for that, though, just restoring your purchases should get you back up and running. Please do let me know if that works for you. Thanks!
Richard Wilson
Derek Lee Thanks, Phone is working but not the Mac still asking me to pay? also no option to manage the account on the Mac from what i can see? Thanks mate.
Derek Lee
Richard Wilson Thanks for confirming that worked on your iPhone! The Mac app is literally (right now) the exact same as the iPhone and iPad apps, so it would work in the exact same way: tap on settings, tap on "Manage Subscription" and then tap on "Restore Purchases".
That said, if you had already restored your purchases on your Mac to get the subscription installed in the first place, then you can now update to version 4.1.4 which Apple reviewed, approved and released earlier and the app should acknowledge your subscription automatically. If you hadn't already restored your purchase previously, then just follow the restore purchase instructions above and let me know how ti goes. Thanks!
Derek Lee
Hello Richard Wilson and thanks for reaching out about this. I'm super sorry to hear that his happened after your free trial and that's definitely not the kind of experience I want you to have. 😭
In cases like this, I can provide the best support if you email me directly from the app (Setting -> Email Derek). Otherwise, I don't get notified right away of posts to the roadmap here except for a daily notification email. I'm sorry for the delay in responding to you due to this delay.
The quickest way to get you and anyone else impacted by this issue back up and running is simply to restore your purchases by:
- Open the Beat Note app
- Tap on the Settings tab and select "Manage Subscription"
- Tap on "Restore Purchases"
Please see the attached screenshot for reference. 👍🏻
I will begin working on an app update to automate this for others, but this will take me some time to complete as it is much more involved. I'll update progress on this issue for you and anyone else who wishes to follow along.
If you run into any other issues please send me an email so I can address them for you more quickly! Thanks for supporting Beat Note! Best, Derek